Domande frequenti

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Placing Orders
Gruppo 1
Gruppo 2
Promotional Codes

We'll send you a confirmation email with your order number shortly after we receive your order. Check your spam folder if you can't find your confirmation email. Check the promotions folder if you use Gmail. If you recently made a purchase, keep in mind that it may take up to five minutes for your order to be processed before you receive your confirmation email. We will be unable to send you an email if your email address contains a spelling error. But don't worry, your order will be processed as usual

When your order is successfully placed, you will receive an order confirmation email. Once you receive the shipment email your order has been processed successfully.

Yes, your delivery address can be different from your billing address as long as both addresses are in the same country. All you need to do is untick the box that says 'My billing information is the same as my delivery information’ and then you can enter in your correct billing details.

Here’s how to place an online order with us: 1. Choose your product(s) from the top navigation menu or search to explore a specific style or item 2. Select your desired item(s) and click Add To Bag. Once you've added all items, it's time to checkout 3. Sign in to your account or, if you've not yet created one, continue via guest checkout 4. Enter your address, payment method and delivery details to place your order We'll confirm the order and it will be carefully prepared to be sent to you, with updates every step of the way.

For most products, you can sign up for a “Notify Me” email on the product page and once your size/item is available again, you will be emailed immediately. Due to the popularity of some of our products, they can often sell out quite quickly, but there are always other options you can explore.

With a promo code, you're able to get a discount or other promotion when you purchase products through our online store. We have different activations, from % discounts per item or free shipping codes. For every promotion, different conditions apply so it’s important to review correspondent terms & conditions.

 

Here's how to claim your discount:

1. Pick a product that's applicable for a promo code discount from our online store

2. Continue to your shopping bag. Click ‘Enter promo code’ under your order summary at checkout

3. Type your promocode into the field and hit ‘Apply'

 

Keep in mind:

- the promocode is only valid for a limited time

- the promocode may not be applicable to all products

- the promocode cannot be applied after you've placed an order. In this case you need to cancel the order within 15min and re-order again

- the promocode cannot be combined with other promotions, offers or discounts

- a threshold may exist for discount to be applied - shipping charges apply when the discount promocode makes the total amount drop below the threshold for free shipping

Promotions apply on a specific selection of our products, so certain articles may be excluded from promotions. A threshold may also exist for discount to be applied. Read the specific Terms and Conditions in the source of your promo code to understand how promo code applies to your order.

Sometimes when you try to use a promo code you can get some error messages. 

If it’s not recognised or applying properly, you can follow these steps:

1. Make sure you are using the promo code correctly and you’ve entered the promo code exactly as it appears. It’s easy to make mistakes if you enter the code manually:
- Check spacing, character errors and/or spelling mistakes. 
- The voucher code field is case-sensitive, check that ‘Caps Lock’ button is not on and use upper case where necessary.
- Check you’re not mixing up the numbers 0/1 and the letters O/I.

2. Read the terms and conditions and consider that:
- the promocode is only valid for a limited time. If expired, you won’t be able to use it anymore.
- the promocode may not be applicable to all products 
- the promocode cannot be combined with other promotions, offers or discounts
- a threshold may exist for discount to be applied 
- the promocode may be one time use and you already benefit from it 
- the promocode may be valid for first orders 
- shipping charges apply when the discount promocode makes the total amount drop below the threshold for free shipping