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Returns and refunds

Changed your mind? You have 30 days from delivery to send back anything you haven't worn. Returns are free when you use our returns portal and one of our selected returns partners.
Have your order number and the email address you used at checkout to hand.

What we can take back

We accept returns of unworn items bought from the Reebok EU website within 30 days of delivery. To be eligible, items need to be unused, unwashed and unaltered, with tags attached and in their original packaging. That includes the shoebox for trainers.
We can't take back items bought in a shop, on another website or from a retailer such as a department store. For those, you'll need to follow the returns policy of wherever you bought them.

How to return an item

Start your return in our returns portal and choose the items you're sending back.

Get your returns label from the portal.

Return costs vary depending on your country and will be shown when you create your return through our returns portal. If you send your parcel back with a different carrier, the shipping costs may be higher and will not be refunded by us.
Pack everything in its original packaging, stick the label on the parcel and drop it off at a drop-off point.
Keep your proof of postage until your refund has arrived.
Returning an order to cancel it? Your order will still be sent out first. You'll need to return it using the label from the portal.

Refunds

Once your parcel reaches us, allow 5 to 7 working days for us to check it and process your refund. It goes back to the payment method you used at checkout. Original delivery charges are non-refundable.
If an item doesn't meet the conditions above, we may not be able to accept it.

Exchanges

We don't offer exchanges at the moment. If you need a different size, return the original and place a new order for the one you want. It's worth ordering the new size straight away, as popular sizes can sell out.

Wrong, damaged or faulty items

If you've received the wrong item, or something that's damaged or faulty, log the return in the portal first so we have your order details and photos. Then get in touch with our customer service team and we'll sort it out. This doesn't affect your statutory rights.

Need a hand?

Contact our customer service team here.