How to Return
To initiate a return, please follow these steps:
1. If you have an account, go to My Account > Orders & Returns where you can initiate a return, depending on the status of your item. If you placed your order as a guest, enter your details (order number and email used) in our guest area to Return your Order.
2. Find the order you want to return and click 'Initiate Return'
3. Select the item(s) you want to return, the reason for returning and the number of boxes you will be using
4. Select your return method: drop-off or pick-up (depending on your location, pick-up might not be available).
4.1 If the method is drop-off: take your parcel(s) to one of the courier's drop-off points near you for free (you can see a list on the returns confirmation page and confirmation email)
4.1.1 Prepare your return:
- Place the item inside the packaging - don't forget any brand boxes, dust bags, or cases. If you no longer have the same outer box you can replace it with another similar.
- Print your return label (If your pick-up address is outside of the EU, please print and sign the ‘Returns Note’).
- Seal the package(s) and attach the Postage Label to the outside.
- Take your package(s) to the drop-off point and hand the Returns Note (if required) over.
- Make sure you ask the courier to scan the label and give you the evidentiary document so you can track your return.
4.2 If method is pick-up: Select your collection address, schedule a collection date and suitable time slot and click 'Book Return'
4.2.1 Prepare your return:
- Place the item inside the packaging - don't forget any brand boxes, dust bags, or cases. If you no longer have the same outer box you can replace by another similar
- Print your return label (If your pick up address is outside of EU, please print and sign the ‘Returns Note’. )
- Attach the Postage Label to the outside.
- Leave the parcel(s) open for the courier to check and hand the Returns Note (if required) over.
To check the status of your return, go to Orders & Returns section on your Account. If you placed your order as a guest, enter order details (number and email) on our guest order tracker area. You can also use the tracking number or waybill number on your Postage Label and check the correspondent carrier website.
We accept returns within 30 days, starting from the day your package was delivered. Items purchased from the online shop cannot be returned at a store.
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
When trying on footwear, please do not mark the soles or damage the shoe box
If an item has a tag attached, it must be returned with the tag in its original position
Due to the nature of face covers, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
All our returns are free within 30 days from the day the package was delivered. Make sure you initiate the process in our website and use the return labels provided by us.
Once your return has been received at our warehouse, it can take up to 7 business days to process. Our Quality and Control team will then assess the item(s), as long as it complies with our return policy, your return will be accepted and the refund will be processed to your original payment method, excluding any delivery costs, if applicable. Refunds can take up to 14 days to show in your account, depending on your payment provider. You will get notifications once each step has been completed.