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Customer Services



Website Terms and Conditions for the use of Website and the purchase of Reebok Products



These terms and conditions (together with the information and policies contained in the "Help" pages on the website and any other documents referred in these terms and conditions) (Terms and Conditions) set out the legal terms that apply to: (a) your use of the website and any mobile device application or desktop application developed by us or on our behalf (together, the “Website” or “Site”)and (b) your purchase of products provided that you are to be considered as “consumer” pursuant to the definition provided by EU Directive no. 83 dated 25 October 2011 as from time to transposed in national law (together with Directive No. 771 dated 20 May 2019, Directive no. 374 of 25 July 1985 and, in general, EU legislation for the benefit of consumers as from time to time transposed into national law, so called Consumer Legislation”) from NGG Beta S.r.l. (registered at the Register of Enterprises with the number 12570860960, VAT number 12570860960 whose registered office is at Milan (MI), Via Turati 12, 20121, (NGGweus and our); as well as the purchase services as better detailed below in the section headed “Operation of Website and delivery of Services” (Services) that are provided by Farfetch Platform Solutions Limited (Farfetch) – (company number 10994099, VAT number GB 204 0769 35, whose registered office is at The Bower, 211 Old Street, London EC1V 9NR United Kingdom, as more particularly detailed below in the section headed “Operation of Website and Services and Product”).

Your purchase of any of the “Rebook” branded products offered on the Site (Products) is subject to these Terms and Conditions and by placing an order for any Product you acknowledge to have carefully read and you agree to be bound by them. 

Before using the Site, You should print and/or stored a copy of these terms and conditions for future reference. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these Terms and Conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. The date of publication of the updated terms and conditions shall be deemed as their effective date. In any event, you should verify the existence of updates and/or amendments every time you log in and/or use the Site.


Access to the Site

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.

We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.


Operation of Website and Services and Product 

Operation of Website and delivery of Services

The Website is owned by NGG which has subcontracted the operation of certain aspects of the Website to Farfetch. As such, Farfetch provides and/or procures certain services on behalf of NGG to enable the operation of the Website and for you to search through the Website and purchase Products from NGG. Such Services include, but are not limited to, payment processing, customer service, hosting, and delivery logistics.     

Farfetch UK Limited will procure the payment processing services. Farfetch UK Limited is a company registered in England and Wales and its registered office is at The Bower, 211 Old Street, London EC1V 9NR United Kingdom. Its registered company number is 10994099 and its VAT number is GB 204 0769 35. Please note that the delivery logistics service is being provided by Farfetch to you, the customer, and as such you are entering into a contract for delivery services provided by Farfetch available at the following address: The Bower, 211 Old Street, London EC1V 9NR United Kingdom. Farfetch may make a charge for these services which will be shown prior to the checkout and your purchase of the products.


The Products are owned and sold on the Website by NGG. NGG shall use its best effort to provide accurate, as much as possible, description of the Products and their main features. However, we cannot guarantee that any descriptions are totally accurate, complete, or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

Products availability may be limited and we reserve the right to change – at any time – Products at sale but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

As a consumer, you have legal rights in relation to products that are faulty or not as described, all the foregoing as illustrated below in the section headed "Returns Process and Legal Guarantee of conformity”.

 The Products sold are supplied for your domestic and private use only; you may act solely as “consumer” as defined in the Consumer Legislation. You agree that you will not use the Products for any commercial, business craft or re-sale purposes. Neither NGG nor Farfetch has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, except due to gross negligence or wilful misconduct or in the event whereby such limitation is forbidden by mandatory provisions of applicable laws. 


Ordering and availability

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order by changing the content of the different fields and sections (i.e. delivery address, invoicing address, payment method, shipping type etc.) during the check-out process up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number and we will provide the information under point (b) below (the “Order Receipt Confirmation”). 


Please note that the receipt of an Order Receipt Confirmation does not mean that your order has been accepted and a contract is entered between us. Your order constitutes an offer to us to buy a Product. 

All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order, by giving you written notice in the event that the Product(s) is not available / in stock anymore (since the Website may be not timely updated also due to simultaneous purchases) without being subject to the payment of damages or expenses outside of the refund of any amount paid by you in respect to the declined/not-accepted order or terminated contract.     

You do, however, acknowledge that by clicking on the “Pay Now” button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation). Payment of the order will be made at the time of the Order Receipt Confirmation.

It is however understood that: (a) we will promptly send you our Despatch Confirmation and, in any case, if the Despatch Confirmation is not sent to you within a 15 days term from the date of the order, the order shall be deemed not accepted and (b) in the event that an order is not accepted or it is cancelled we will refund you.      In any case the refund will be communicated to you by e-mail and credited through the original payment method used for purchase in the shortest time possible; in this respect, please consider that the timing of such refund may be affected by third party merchant chosen by you for the relevant purchase. 

The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract, it being understood that:

  1. in order to purchase the Products you must (i) accept the Terms and Conditions. If you do not accept these Terms and Conditions you shall not be able to make any purchase on the Site; and (ii) you should be at least 16 years (or the different age required by applicable law to enter into a contract with us);
  1. before you are bound by the Contract as described above, we will summarize (i) the information relating to the main characteristics of the Product purchased, (ii) the details of NGG (including, geographical address and contact details to which you may contact NGG and the Customer Service, to which you may apply for assistance and/or to make complaints), (iii) the detailed indication of the price (including taxes, shipping costs and any additional costs), (iv) the methods and means of payment, delivery and the date by which we undertake to deliver the products, (v) existence and methods for exercising the right of withdrawal, (vi) reminder of the existence of the legal guarantee of conformity of the goods. 

The Contract will relate only to the Product(s) whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate Despatch Confirmation. 

You can execute the Contract in English or other languages of the EU (depending on the choise you have made. Customer Care can communicate with users in in English or other languages of the EU as better listed in this page.



By selecting to pre-order a Product you will be placed on a priority waiting list. Payment for pre-orders is taken at the time of the pre-order and will be subject to our usual fraud checks. All pre-order Products have an estimated shipping date, which indicates the date that the Products will ship out from the warehouse. In the event of a delay to the estimated shipping date, or cancellation of the pre-order by the brand, you shall be entitled to a full refund (refund are credited through the original payment method used for purchase in the shortest time possible; in this respect, please consider that the timing of such refund may be affected by third party merchant chosen by you for the relevant purchase). The brand shall have no additional liability in respect of such delay or cancellation. Where an order includes both available and pre-ordered Products, the available Products will be delivered first. Once you have received your pre-order Product, our standard return policy shall apply.



Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances. 

Your order will be delivered to the delivery address you specify when placing your order.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws or that is subject to embargos or sanctions. Orders cannot be delivered to PO Box or similar addresses. 

Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made by our trusted courier and take place on Monday to Saturday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. 

If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included, then you will responsible for reclaiming duty directly from your local customs office.

Please also note that you must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

Should the delivery of the purchased Products not take place or be late, you can make a complaint to our customer service. We will examine the complaint and agree with you upon and additional delivery term. If the delivery does not take place within such additional delivery term and if the missed or late delivery is attributable to us and not due to an Force Majeure Event of or in any case circumstances beyond our reasonable control, without prejudice for your possibility to avail yourself of the ordinary protection provided by the applicable laws, including the right to terminate the Contract, we will refund you the total sum paid– including purchase price, shipment and any other additional cost – promptly, and in any case within 15 days from the day on which the result of the complaint is communicated to you.

The amount of refund will be communicated by e-mail and credited through the original payment method used by the user for the purchase. 


Risk and ownership

The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received. 

In certain circumstances our delivery partner may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your order from a collection point nearby. By selecting any of these services, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that NGG and Farfetch shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way. If your delivery address is in the US, this includes where our delivery partner leaves your package outside because you were not in. 


Price and payment

The price of Products is as quoted on the Site from time to time in Euro (€) or other currencies, depending on the country you wish to dispatch your order to, as better listed in this page


Prices include VAT (as applicable) but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket and have selected your chosen different delivery method and will be in any case will be summarized before you are bound by the Contract.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products’ prices listed on the Site may incur in clerical errors. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. All the above, however before the acceptance of the order by NGG. Payment for all orders must be made on the checkout page using an acceptable payment method as set forth on the checkout page. We accept payment by most major credit and debit cards. 

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on the payment method you choose, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.


Returns policy 

Returned Products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
  • footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
  • if the Product comes with a security tag this should be left on;
  • hosiery should only be returned if it is unopened and is in its original package; and
  • lingerie and swimwear must only be tried on over your own lingerie garments.     

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

  • You cannot cancel/withdraw from a contract for the supply of any of the following Products: any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information);

Special provisions concerning customised Products

You shall refrain from providing to NGG for the purpose of personalising the Products any sign, trademark, logo, name, image and details whatsoever infringing third party rights and undertake to indemnify and hold NGG harmless against any and all claims that might be raised by third parties in respect to the violation of such third parties rights. 

Returns and refunds for customised Products 

Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.

Returns Process and Legal Guarantee of conformity

We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) can be found in the “Help” pages.

NGG shall be liable for any lack of conformity of purchased Products existing at the time of delivery of the goods and if it lack of conformity is hidden within a period of 2 (two) years from delivery of the goods. 

In that case, you have the right to have products repaired or replaced at no extra cost, if (also taking into consideration the number of items still available for sale makes replacement) it is possible and if the replacement or repair is not excessively expensive for NGG considering the value the product would have without the nonconformity, the extent of the flaw as well as the feasibility of activating an alternative remedy without significant inconvenience to the consumer. 

Alternatively, you have the right to an adequate discount on the price or to terminate the Contract.

In case of termination of the order, NGG will refund you the total sum paid including purchase price and any other additional cost. 

In case of discount, NGG will refund you the difference between the amount paid and the amount of the reduced price. In any case the refund will be communicated to you by e-mail and credited through the original payment method used for purchase in the shortest time possible; in this respect, please consider that the timing of such refund may be affected by third party merchant chosen by you for the relevant purchase.      

Products that have been repaired, modified or in any way tampered by you are excluded from the conformity guarantee under this article. NGG shall not be liable for damages of any kind resulting from improper use or any use not in accordance with the instructions provided by the manufacturer.

Withdrawal Right - When cancelling a purchase and returning Products to us you have two options available to you:

Depending on where you live, exercise your right to cancel under the Consumer Legislation. If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us.

Use our Free Returns service. If you choose this option you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.

(i) Your cancellation right under the Consumer Legislation (Information, Cancellation and Additional Charges)

Except in relation to personalised or made to your own bespoke specifications Products (as set out above), you may cancel a contract at any time up to 45 days (instead of the shorter 14-day term provided under Consumer Legislation) after you received the Products or, if the order is delivered in several parcels, 30 days after the day you received the last parcel ("cooling-off period"). 

To cancel a Contract, you must clearly inform us, preferably:

  • by email at or by telephone on +39 0281480689, giving us your name, address and order reference; or
  • by completing and returning the cancellation form attached herein and sending it to the address set out in the form. 

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 15 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

If you cancel a Contract between us within the 45 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 15 days after the day on which we receive notification of your intention to withdraw. Refund will be credited through the original payment method used for purchase, unless you have agreed otherwise and provided that you will not incur any costs as a consequence of the refund. 

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery (where possible according to local Consumer Legislation and unless you are not in a situation under section headed “Free Returns Pick Up”). However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

(ii) Free Returns Pick Up 

We offer a free collection service or drop-off at the carrier location (as better indicated below) to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy. You have 30 days from receiving your order to cancel the order relating to the Product. Please note that we can only collect returns or offer drop-off from the same country to which your order was delivered. 


Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Product information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).


What you are allowed to do 

You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link. 


What you are not allowed to do 

Except to the extent expressly set out in these terms and conditions, you are not allowed to: 

  • 'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site; 
  • remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or 
  • create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.


Intellectual property rights 

All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Farfetch, NGG or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.



We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis.  

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information. 

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.


External links

The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.


Our liability

Nothing in these terms and conditions shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Legislation and which, by mandatory provisions of law, may not be limited or excluded;
  • for gross negligence or wilful misconduct;
  • for any other liability that, by law, may not be limited or excluded. 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control ("Force Majeure Event").

If the Force Majeure Event concerns the delivery of the Product(s), a new delivery date will be arranged with you once the Force Majeure Event has ended. You may terminate from the Contract if there is a Force Majeure Event and you are no longer willing to receive products by exercising the right of withdrawal. We may only terminate the contract if the Force Majeure Event lasts for a period of more than 15 days.



You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right. 

If any provision of these Terms and Conditions is found to be unenforceable, all other provisions shall remain unaffected.

These terms and conditions may not be varied except with our express written consent.

These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract


These Terms and Conditions and the Contracts shall be governed by Italian Law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the court of the city where you have your residence or domicile which shall have exclusive jurisdiction, provided that, if you are not residing in Italy you may avail yourself of the more favourable mandatory provisions of law in force in the country where you have their habitual residence. 

Save the preceding, if a complaint is submitted to NGG but the dispute thus arisen is not possible to resolve, NGG will provide information about the Alternative Dispute Resolution (ADR) body or bodies for the out-of-court settlement of disputes relating to obligations arising from a Contract concluded under these terms and Conditions. NGG also informs you that a European platform for online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address ; through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the site of each of them and initiate an on-line dispute resolution procedure in which he/she is involved. If you reside in a member state of the European Union other than that where the registered office of NGG is located, you may, in addition, have access, for any dispute relating to the application, execution and interpretation of these Terms and Conditions, to the European procedure established for small claims, by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 5,000.00. The text of the regulation can be found at


Contacting us

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to, by telephone on +39 0281480689 between the hours of 9am to 6pm (Central Europe Time), Monday to Friday, or write to us at:

     NGG Beta S.r.l., Via Turati 12, 20121, Milan (MI), Italy to the kind attention of customer services


Withdrawal Form



NGG Beta S.r.l.      

Via Turati 12, 20121 

20121 – Milan (MI)


I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods* / for the supply of the following service*: 




Ordered on* / received on*: ………………………………..

Names of consumer(s): …………………………………….

Address of consumer(s): …………………………………..



Signature of consumer(s) (only if this form is notified on paper): …………………………………

Date: …………………………………

*Delete as appropriate