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Customer Services

Frequently Asked Questions

Delivery
Returns & Refunds
Delivery

Once your order is confirmed, our warehouse will process and send it within 3 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days. We'll email you with the tracking information and an estimated delivery date when each item is sent. Depending on your location, our orders can be delivered by different couriers.

You can also track your order by heading to Orders & Returns in your account. If you opted for guest checkout, track your order here.

Delivery costs will vary depending on the country and service selected. When you're placing your order, the available delivery options for your destination will be displayed at checkout and correspondent value. We offer free delivery on orders over £50/€50.

Delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.

 

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

E-mail: customercare@reebok.eu

Phone numbers:

  • French (Toll-free): +33 800 905 291
  • German (Toll-free): +49 800 182 3248
  • Spanish (Toll-free): +34 900 751 017
  • Italian (Local): +39 02 8148 0689
  • English (Local): +44 20 4578 1092
  • Polish (Toll-free): +48 800 005 214
  • Dutch (Local): +31 85 888 3771 (support provided in English) 

If you receive the wrong product, we’re sorry for the experience.

You can initiate a return process and follow instructions accordingly for a full refund by heading to Orders & Returns in your account. If you opted for guest checkout, return your order here.

At the moment we do not offer exchanges.

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

 

E-mail: customercare@reebok.eu

Phone numbers:

  • French (Toll-free): +33 800 905 291
  • German (Toll-free): +49 800 182 3248
  • Spanish (Toll-free): +34 900 751 017
  • Italian (Local): +39 02 8148 0689
  • English (Local): +44 20 4578 1092
  • Polish (Toll-free): +48 800 005 214
  • Dutch (Local): +31 85 888 3771 (support provided in English)