Frequently Asked Questions
Once your order is confirmed, our warehouse will process and send it within 3 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days. We'll email you with the tracking information and an estimaaquíted delivery date when each item is sent. Depending on your location, our orders can be delivered by different couriers.
You can also track your order by heading to Orders & Returns in your account. If you opted for guest checkout, track your order here.
Delivery costs will vary depending on the country and service selected. When you're placing your order, the available delivery options for your destination will be displayed at checkout and correspondent value. We offer free delivery on orders over £25/€25.
Delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
If you receive the wrong product, we’re sorry for the experience.
You can initiate a return process and follow instructions accordingly for a full refund by heading to Orders & Returns in your account. If you opted for guest checkout, return your order here.
At the moment we do not offer exchanges.