How do I return my product(s)?
Here's a step-by-step guide on how to initiate a return for your Reebok product(s):

Registered Account Holder:
If you have a Reebok account, please navigate to 'My Account' and 'Orders & Returns' [https://www.reebok.eu/account/login?returnUrl=/account/orders¬ification=true]. Depending on your item's status, you can initiate a return.

Guest Checkout:
For guest orders, input your Reebok order details (order number and email used) in the "Return your order" section [https://www.reebok.eu/legal/return-order] to initiate the return.

1 - Initiate the Return:
Locate the order you want to return and click 'Initiate Return'.
Select Item(s) and Reason:
Choose the item(s) you're returning and state the reason for the return. Indicate how many boxes you'll be using. Please note, that if your order has been split into two or more different boxes, you will receive separate labels, and the items should be returned in the same way.

2 - Choose the return method:
Opt for either drop-off or pick-up, considering the available option(s) in your location.

3 - Prepare package:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Shoes boxes, dust bags, or cases, if received, must be included as well.
Place the items inside an outer box.
Print the return label and attach it to the outside of the package.
If you are returning from outside the EU - UK, Norway, and Switzerland - print and sign three return notes. Place one inside the box and two are to be handed to the courier.

4.1 - For Drop-off Method:
Take the package to a nearby courier's drop-off point. List is available on the returns confirmation page.
Hand over the Returns Note (if required), and ensure the courier scans the label, providing you with an evidentiary document for tracking.

4.2 - For Pick-up Method:
Select the best day and time for collection and wait for the pick-up.
Hand over the Returns Note (if required), and ensure the courier scans the label.

 

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

E-mail: customercare@reebok.eu

Phone numbers:

• French (Toll-free): +33 800 905 291
• German (Toll-free): +49 800 182 3248
• Spanish (Toll-free): +34 900 751 017
• English (Local): +44 20 4578 1092
• Dutch (Local): +31 85 888 3771 (support provided in English) 

 

Good news, all our returns are free within the 30 days from the day the package was delivered. Make sure you initiate the process in our website and use the return labels provided by us.

 

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

E-mail: customercare@reebok.eu

Phone numbers:

• French (Toll-free): +33 800 905 291
• German (Toll-free): +49 800 182 3248
• Spanish (Toll-free): +34 900 751 017
• English (Local): +44 20 4578 1092
• Dutch (Local): +31 85 888 3771 (support provided in English) 

Once your return has been received at our warehouse, it can take up to 7 business days to process. Our Quality and Control team will then assess the item(s), as long as it complies with our return policy, your return will be accepted and the refund will be processed to your original payment method, excluding any delivery costs, if applicable. Refunds can take up to 14 days to show in your account, depending on your payment provider. You will get notifications once each step has been completed.

 

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

E-mail: customercare@reebok.eu

Phone numbers:

• French (Toll-free): +33 800 905 291
• German (Toll-free): +49 800 182 3248
• Spanish (Toll-free): +34 900 751 017
• English (Local): +44 20 4578 1092
• Dutch (Local): +31 85 888 3771 (support provided in English) 

Good news, all our returns are free within the 30 days from the day the package was delivered. Make sure you initiate the process in our website and use the return labels provided by us.

 

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

E-mail: customercare@reebok.eu

Phone numbers:

• French (Toll-free): +33 800 905 291
• German (Toll-free): +49 800 182 3248
• Spanish (Toll-free): +34 900 751 017
• English (Local): +44 20 4578 1092
• Dutch (Local): +31 85 888 3771 (support provided in English) 

To check the status of your return, go to Orders & Returns section on your Account. If you placed your order as a guest, enter order details (number and email) on our guest order tracker area. You can also use the tracking number or waybill number on your Postage Label and check the correspondent carrier website.

 

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

E-mail: customercare@reebok.eu

Phone numbers:

• French (Toll-free): +33 800 905 291
• German (Toll-free): +49 800 182 3248
• Spanish (Toll-free): +34 900 751 017
• English (Local): +44 20 4578 1092
• Dutch (Local): +31 85 888 3771 (support provided in English) 

We accept returns within 30 days, starting from the day your package was delivered. Items purchased from the online shop cannot be returned at a store.

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
When trying on footwear, please do not mark the soles or damage the shoe box
If an item has a tag attached, it must be returned with the tag in its original position
Due to the nature of face covers, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.

 

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

E-mail: customercare@reebok.eu

Phone numbers:

• French (Toll-free): +33 800 905 291
• German (Toll-free): +49 800 182 3248
• Spanish (Toll-free): +34 900 751 017
• English (Local): +44 20 4578 1092
• Dutch (Local): +31 85 888 3771 (support provided in English) 

At the moment, we do not offer exchanges. However, we do have a hassle-free return policy which allows you to return the item free of charge if you are not satisfied with your order. Once your return has been accepted by the Quality and Control team, your refund will be processed to your original payment method.

So if you received an item that is not the correct size, colour, or style, you can return it for a refund and then place a new order for the correct item. This will ensure that you receive exactly what you need.

 

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent.

 

E-mail: customercare@reebok.eu

Phone numbers:

• French (Toll-free): +33 800 905 291
• German (Toll-free): +49 800 182 3248
• Spanish (Toll-free): +34 900 751 017
• English (Local): +44 20 4578 1092
• Dutch (Local): +31 85 888 3771 (support provided in English)